--- title: "Support & after-sales — order status, warranty & parts | Entogo" description: "Entogo customer support: track an order, get technical support, request spare parts or documents, make a warranty claim or book service." url: https://entogo.ca/support/ lang: en type: website image: https://entogo.ca/og-cover.jpg alternates: en: https://entogo.ca/support/ fr-CA: https://entogo.ca/fr/support/ fr: https://entogo.ca/fr/support/ es: https://entogo.ca/es/support/ ar: https://entogo.ca/ar/support/ pl: https://entogo.ca/pl/support/ ro: https://entogo.ca/ro/support/ ru-KZ: https://entogo.ca/ru/support/ ru-UZ: https://entogo.ca/ru/support/ ru-KG: https://entogo.ca/ru/support/ ru-TJ: https://entogo.ca/ru/support/ ru-TM: https://entogo.ca/ru/support/ ru-AZ: https://entogo.ca/ru/support/ ru-AM: https://entogo.ca/ru/support/ ru-GE: https://entogo.ca/ru/support/ site: https://entogo.ca/ llms: https://entogo.ca/llms.txt --- Home › Support Support & after-sales # Support that stays with you for the life of the equipment. Track an order, get technical support, request spare parts or documents, make a warranty claim or arrange service. Whatever you need, our engineering and service team responds within one business day — with critical, equipment-down issues escalated first. - **First response**: 1 business day - **Minimum warranty**: 36 months - **Projects supported**: 1,200+ - **Service & spare parts**: Lifecycle How can we help? ## Choose a support channel Every channel routes straight to our engineering and service team. You’ll get a reference number and a reply within one business day. [### Track an order Get the latest status and milestone on an existing order or purchase order. Track an order](https://entogo.ca/support/order-status/)[### Technical support Troubleshooting, configuration and operating help from our engineering team. Get support](https://entogo.ca/support/technical-support/)[### Spare parts & replacements Identify and request replacement parts, connectors, modules and consumables. Request parts](https://entogo.ca/support/spare-parts/)[### Warranty & returns Make a warranty claim or arrange a return. Every product carries a minimum 36-month warranty — longer than most of the industry — with the exact term confirmed in the contract. Start a claim](https://entogo.ca/support/warranty/)[### Maintenance & field service Schedule preventive maintenance, inspection or on-site service coordination. Book service](https://entogo.ca/support/maintenance/)[### Product documentation Request datasheets, manuals, factory test reports, certificates and drawings. Request documents](https://entogo.ca/support/documentation/) How support works ## From request to resolution The same engineering-to-service model behind more than 1,200 delivered projects. 1. ### Submit a request Pick a channel and send the details through the form below — or call us. You receive a reference number to quote in any follow-up. 2. ### Triage by our team Your request reaches Entogo's engineering and service team, who confirm receipt within one business day. 3. ### Diagnosis & quotation We diagnose the issue, identify the right spare part, or prepare the document or service quote you need. 4. ### Resolution, dispatch or shipment We resolve remotely where possible, ship parts, issue documents, or coordinate maintenance and field service. 5. ### Follow-up & lifecycle service We follow the case to close and stay available for ongoing technical support, product upgrades and long-term service. General request ## Not sure where to start? Send us a message. The channels above each have a focused form — for order status, technical support, parts, warranty, maintenance or documents. If you’re unsure, pick the closest one here and we’ll route it to the right team within one business day. Other ways to reach us ## Talk to our team Toll-free [1-888-688-8077](tel:18886888077) Phone [+1 647 600 0655](tel:+16476000655) Email [contact@entogo.ca](mailto:contact@entogo.ca) Visit us 2225 Sheppard Ave E, Suite 1020, Toronto, Ontario, Canada, M2J 5C2 [Get directions](https://www.google.com/maps/search/?api=1&query=2225%20Sheppard%20Ave%20E%2C%20Suite%201020%2C%20Toronto%2C%20Ontario%2C%20Canada%2C%20M2J%205C2) Hours Monday–Friday, 9:00–17:00 ET FAQ ## Common support questions - **How do I track my order or get an order status?**: Go to the order-status page, enter your order or PO number with the email on the order, and our team replies within one business day with the current production or shipping milestone. - **What does Entogo’s warranty cover?**: Every Entogo product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry. The exact term is set per product, and the term, coverage and start point (delivery or commissioning) are confirmed in the contract; warranty is backed by Entogo’s lifecycle service — ongoing technical support, maintenance coordination, spare-parts supply and product upgrades. - **How do I request spare parts or replacements?**: Choose "Spare parts" in the support form with your product model and the part name or number. If you are not sure which part you need, describe the symptom or send a photo by email and our team will identify it for you. - **How do I get technical support or troubleshooting help?**: Select "Technical support" in the form, give us the product model, serial number and a description of the issue (including any fault codes). The more detail you provide, the faster our engineers can diagnose it — we reply within one business day. - **Does Entogo provide installation, commissioning and maintenance support?**: Yes. Entogo provides project-delivery support — shipment preparation, installation coordination, commissioning support and technical documentation — and lifecycle service including maintenance coordination and on-site field service. Use "Maintenance & field service" to arrange it. - **How do I request a datasheet, manual, test report or certificate?**: Choose "Product documentation" in the support form, name the product and pick the document type (datasheet, manual, factory test report, compliance certificate or drawing). We send the current version by email. - **How quickly does Entogo respond to support requests?**: Our support team responds to every request within one business day, and critical, equipment-down issues are escalated ahead of the queue. You can also reach us by toll-free phone (1-888-688-8077) or email (contact@entogo.ca), Monday to Friday, 9:00–17:00 ET. - **How do I make a warranty claim or return (RMA)?**: Select "Warranty & returns" in the support form and include the product model, serial number, purchase or commissioning date and a description of the fault. We confirm warranty status and issue a return authorization (RMA) or arrange a repair or replacement. New project ## Starting something new? Talk to engineering. [Start an inquiry](https://entogo.ca/contact/) ## Structured data (JSON-LD) ```json {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://entogo.ca/"},{"@type":"ListItem","position":2,"name":"Support"}],"inLanguage":"en"} ``` ```json {"@context":"https://schema.org","@type":"Service","name":"Entogo after-sales and technical support","serviceType":"After-sales and technical support","provider":{"@id":"https://entogo.ca/#organization"},"areaServed":["Global","CA","US"],"description":"Entogo provides full project-lifecycle support for its power and charging equipment: technical support and troubleshooting, spare-parts supply, a minimum 36-month manufacturer warranty (well beyond the one-to-two-year warranty standard across the industry; the exact term is set per product and confirmed in the contract), warranty claims and returns, maintenance coordination and field service, commissioning support, and product documentation. 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Company facts, catalogue index and contact: https://entogo.ca/llms.txt_