--- title: "Warranty & returns (RMA) | Entogo support" description: "Entogo warranty and returns: a minimum 36-month manufacturer warranty on every product — well beyond the industry norm, with the exact term confirmed in…" url: https://entogo.ca/support/warranty/ lang: en type: website image: https://entogo.ca/og-cover.jpg alternates: en: https://entogo.ca/support/warranty/ fr-CA: https://entogo.ca/fr/support/warranty/ fr: https://entogo.ca/fr/support/warranty/ es: https://entogo.ca/es/support/warranty/ ar: https://entogo.ca/ar/support/warranty/ pl: https://entogo.ca/pl/support/warranty/ ro: https://entogo.ca/ro/support/warranty/ ru-KZ: https://entogo.ca/ru/support/warranty/ ru-UZ: https://entogo.ca/ru/support/warranty/ ru-KG: https://entogo.ca/ru/support/warranty/ ru-TJ: https://entogo.ca/ru/support/warranty/ ru-TM: https://entogo.ca/ru/support/warranty/ ru-AZ: https://entogo.ca/ru/support/warranty/ ru-AM: https://entogo.ca/ru/support/warranty/ ru-GE: https://entogo.ca/ru/support/warranty/ site: https://entogo.ca/ llms: https://entogo.ca/llms.txt --- Home › Support › Warranty & returns Warranty & returns # Covered from day one — for years, not months. Every Entogo product carries a minimum 36-month warranty — well beyond the one-to-two-year industry norm — with the exact term set per product and confirmed in the contract. Make a claim or request a return authorization and we confirm status within one business day. What backs it ## Warranty you can count on ### Covered for years A 36-month floor on every product — longer than the one-to-two-year industry norm — with the exact term confirmed in the contract. ### Genuine parts & repair Claims are resolved with genuine Entogo parts and factory-backed repair or replacement. ### Lifecycle support Warranty sits inside ongoing technical support, spare parts, maintenance and upgrades. What’s covered ## Warranty by product family A 36-month floor across the range, extending further on major power equipment. Exact term, coverage and start point are confirmed per contract. | Specification | Value | | --- | --- | | Every Entogo product | Minimum 36 months | | Transformers & substations | Minimum 36 months; term set per contract | | Switchgear & distribution cabinets | Minimum 36 months; term set per contract | | EV charging, storage & other equipment | 36 months standard | Backed by Entogo’s lifecycle service — technical support, spare-parts supply, maintenance coordination and product upgrades for the life of the equipment. Returns process ## How a warranty claim & RMA works From claim to resolution — acknowledged within one business day. 1. ### Submit a claim Send the product model, serial number, purchase or commissioning date and a description of the fault. 2. ### We confirm warranty status Our team checks coverage against your order and confirms whether the issue falls within warranty terms. 3. ### RMA issued For valid claims we issue a return authorization (RMA) with clear instructions for return or on-site handling. 4. ### Repair, replace or return We repair, replace or credit per the warranty terms — coordinating spare parts or a field visit where needed. 5. ### Resolution & follow-up We close the case, confirm the equipment is back in service and log it for your ongoing lifecycle record. Start a warranty claim ## Tell us about the equipment Include the model, serial number, purchase or commissioning date and the fault. We confirm warranty status within one business day. FAQ ## Warranty & returns questions - **What warranty does Entogo provide?**: Every Entogo product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry. The exact term is set per product, and the term, coverage and start point (delivery or commissioning) are confirmed in the contract. - **How do I make a warranty claim?**: Use the form below with the product model, serial number, purchase or commissioning date and a description of the fault. We confirm warranty status and, for valid claims, issue a return authorization (RMA) or arrange a repair or replacement. - **What happens if the product is out of warranty?**: We still help. Out-of-warranty equipment is supported through paid repair, spare parts and maintenance — quoted per project — so the equipment stays in service. - **How long does a warranty claim take?**: We acknowledge every claim within one business day and confirm warranty status quickly. Resolution time then depends on whether the fix is a remote setting, a shipped part or an on-site visit — we keep you updated at each step. Need a part or a visit? ## We can ship a replacement or coordinate service. [Maintenance & field service](https://entogo.ca/support/maintenance/) ## Structured data (JSON-LD) ```json {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://entogo.ca/"},{"@type":"ListItem","position":2,"name":"Support","item":"https://entogo.ca/support/"},{"@type":"ListItem","position":3,"name":"Warranty & returns"}],"inLanguage":"en"} ``` ```json {"@context":"https://schema.org","@type":"Service","name":"Entogo warranty & returns","serviceType":"Warranty and returns","provider":{"@id":"https://entogo.ca/#organization"},"areaServed":["Global","CA","US"],"description":"Warranty claims and return authorizations (RMA) for Entogo equipment. Every product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry; the exact term is set per product and confirmed in the contract. Claims are acknowledged within one business day.","url":"https://entogo.ca/support/warranty/","hoursAvailable":{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday"],"opens":"09:00","closes":"17:00"}} ``` ```json {"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What warranty does Entogo provide?","acceptedAnswer":{"@type":"Answer","text":"Every Entogo product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry. 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Resolution time then depends on whether the fix is a remote setting, a shipped part or an on-site visit — we keep you updated at each step."}}],"inLanguage":"en"} ``` _Markdown twin of https://entogo.ca/support/warranty/ — generated at build time from the same content as the HTML page. Company facts, catalogue index and contact: https://entogo.ca/llms.txt_