Support & after-sales

Support that stays with you for the life of the equipment.

Track an order, get technical support, request spare parts or documents, make a warranty claim or arrange service. Whatever you need, our engineering and service team responds within one business day — with critical, equipment-down issues escalated first.

First response
1 business day
Minimum warranty
36 months

Up to 10 years on major power equipment

Projects supported
1,200+
Service & spare parts
Lifecycle

How can we help?

Choose a support channel

Every channel routes straight to our engineering and service team. You’ll get a reference number and a reply within one business day.

Track an order

Get the latest status and milestone on an existing order or purchase order.

Track an order

Technical support

Troubleshooting, configuration and operating help from our engineering team.

Get support

Spare parts & replacements

Identify and request replacement parts, connectors, modules and consumables.

Request parts

Warranty & returns

Make a warranty claim or arrange a return. Every product carries a minimum 36-month warranty — longer than most of the industry — extending up to 10 years on major power equipment.

Start a claim

Maintenance & field service

Schedule preventive maintenance, inspection or on-site service coordination.

Book service

Product documentation

Request datasheets, manuals, factory test reports, certificates and drawings.

Request documents

How support works

From request to resolution

The same engineering-to-service model behind more than 1,200 delivered projects.

  1. Submit a request

    Pick a channel and send the details through the form below — or call us. You receive a reference number to quote in any follow-up.

  2. Triage by our team

    Your request reaches Entogo's engineering and service team, who confirm receipt within one business day.

  3. Diagnosis & quotation

    We diagnose the issue, identify the right spare part, or prepare the document or service quote you need.

  4. Resolution, dispatch or shipment

    We resolve remotely where possible, ship parts, issue documents, or coordinate maintenance and field service.

  5. Follow-up & lifecycle service

    We follow the case to close and stay available for ongoing technical support, product upgrades and long-term service.

General request

Not sure where to start? Send us a message.

The channels above each have a focused form — for order status, technical support, parts, warranty, maintenance or documents. If you’re unsure, pick the closest one here and we’ll route it to the right team within one business day.

What can we help with?

Request the latest status and milestone of an existing order.

Troubleshooting, configuration and operating questions.

Replacement parts, connectors, modules and consumables.

Warranty claims, replacements and return authorizations (RMA).

Preventive maintenance, inspection and on-site service coordination.

Datasheets, manuals, test reports, certificates and drawings.

Any other after-sales question.

Your details

By submitting you agree to our privacy policy. Our support team replies within one business day.

Other ways to reach us

Talk to our team

Visit us

2225 Sheppard Ave E, Suite 1020, Toronto, Ontario, Canada, M2J 5C2
Get directions

Hours

Monday–Friday, 9:00–17:00 ET

FAQ

Common support questions

How do I track my order or get an order status?
Go to the order-status page, enter your order or PO number with the email on the order, and our team replies within one business day with the current production or shipping milestone.
What does Entogo’s warranty cover?
Every Entogo product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry. Coverage is allocated per product and extends further on major power equipment — up to 10 years on transformers and distribution or switchgear cabinets. Exact term, coverage and the start point (delivery or commissioning) are confirmed per contract, and warranty is backed by Entogo’s lifecycle service — ongoing technical support, maintenance coordination, spare-parts supply and product upgrades.
How do I request spare parts or replacements?
Choose "Spare parts" in the support form with your product model and the part name or number. If you are not sure which part you need, describe the symptom or send a photo by email and our team will identify it for you.
How do I get technical support or troubleshooting help?
Select "Technical support" in the form, give us the product model, serial number and a description of the issue (including any fault codes). The more detail you provide, the faster our engineers can diagnose it — we reply within one business day.
Does Entogo provide installation, commissioning and maintenance support?
Yes. Entogo provides project-delivery support — shipment preparation, installation coordination, commissioning support and technical documentation — and lifecycle service including maintenance coordination and on-site field service. Use "Maintenance & field service" to arrange it.
How do I request a datasheet, manual, test report or certificate?
Choose "Product documentation" in the support form, name the product and pick the document type (datasheet, manual, factory test report, compliance certificate or drawing). We send the current version by email.
How quickly does Entogo respond to support requests?
Our support team responds to every request within one business day, and critical, equipment-down issues are escalated ahead of the queue. You can also reach us by toll-free phone (1-888-688-8077) or email (contact@entogo.ca), Monday to Friday, 9:00–17:00 ET.
How do I make a warranty claim or return (RMA)?
Select "Warranty & returns" in the support form and include the product model, serial number, purchase or commissioning date and a description of the fault. We confirm warranty status and issue a return authorization (RMA) or arrange a repair or replacement.

New project

Starting something new? Talk to engineering.

Start an inquiry