How do I check the status of my order?

Enter your order or purchase-order number and the email on the order in the form below. Our team replies within one business day with the current stage and any shipping detail. Because each order is project-specific, status is confirmed by a person rather than a self-service lookup.

What do the order stages mean?

Order confirmed — your order is booked and scheduled. In production — manufacturing is underway in Entogo’s source factory. Factory testing — the equipment is assembled and tested, including burn-in testing, before it ships. Shipment prepared — packed and ready for dispatch. In transit — on its way to site. Delivered — received at the destination.

How long until my equipment ships?

Entogo delivers European-standard (IEC/CE) catalogue equipment in an average of 12 weeks. When a product requires new UL or other North-American certification before it can energise, delivery is guaranteed within 36 weeks. Your order acknowledgement carries the schedule specific to your project.

Can I get shipping and tracking details?

Yes. Once your order is dispatched we can share the carrier, shipment reference and expected delivery by email. Request it through the form and we’ll send the latest detail we have.

What information do I need to request a status update?

Your order or PO number and the email associated with the order are enough. The product model and approximate order date help us find it faster if the number isn’t to hand.

Order tracking

Track your order.

Every Entogo order moves through the stages below. Tell us your order or PO number and we’ll confirm exactly where yours is — within one business day.

Order confirmed
In production
Factory testing
Shipment prepared
In transit
Delivered

Illustrative — every Entogo order moves through these stages. Request a status update below and our team confirms exactly where yours is.

What you’ll get

What a status update includes

Where it is

The current production or shipping milestone of your order, traced against your number.

Shipping & carrier

Once dispatched, the carrier, shipment reference and expected delivery date.

A direct reply

A person confirms it within one business day — no login or self-service lookup needed.

Request a status update

Tell us your order number

Enter your order or PO number and the email on the order. We’ll reply with the current stage and any shipping detail within one business day.

FAQ

Order & shipping questions

How do I check the status of my order?: Enter your order or purchase-order number and the email on the order in the form below. Our team replies within one business day with the current stage and any shipping detail. Because each order is project-specific, status is confirmed by a person rather than a self-service lookup.
What do the order stages mean?: Order confirmed — your order is booked and scheduled. In production — manufacturing is underway in Entogo’s source factory. Factory testing — the equipment is assembled and tested, including burn-in testing, before it ships. Shipment prepared — packed and ready for dispatch. In transit — on its way to site. Delivered — received at the destination.
How long until my equipment ships?: Entogo delivers European-standard (IEC/CE) catalogue equipment in an average of 12 weeks. When a product requires new UL or other North-American certification before it can energise, delivery is guaranteed within 36 weeks. Your order acknowledgement carries the schedule specific to your project.
Can I get shipping and tracking details?: Yes. Once your order is dispatched we can share the carrier, shipment reference and expected delivery by email. Request it through the form and we’ll send the latest detail we have.
What information do I need to request a status update?: Your order or PO number and the email associated with the order are enough. The product model and approximate order date help us find it faster if the number isn’t to hand.

Need something else?

Technical support, parts or warranty? Visit the support centre.

Go to support