Warranty & returns

Covered from day one — for years, not months.

Every Entogo product carries a minimum 36-month warranty — well beyond the one-to-two-year industry norm — extending up to 10 years on major power equipment. Make a claim or request a return authorization and we confirm status within one business day.

What backs it

Warranty you can count on

Covered for years

A 36-month floor on every product — longer than the one-to-two-year industry norm — extending to 10 years on major power equipment.

Genuine parts & repair

Claims are resolved with genuine Entogo parts and factory-backed repair or replacement.

Lifecycle support

Warranty sits inside ongoing technical support, spare parts, maintenance and upgrades.

What’s covered

Warranty by product family

A 36-month floor across the range, extending further on major power equipment. Exact term, coverage and start point are confirmed per contract.

Every Entogo product
Minimum 36 months
Transformers & substations
Up to 10 years
Switchgear & distribution cabinets
Up to 10 years
EV charging, storage & other equipment
36 months standard

Backed by Entogo’s lifecycle service — technical support, spare-parts supply, maintenance coordination and product upgrades for the life of the equipment.

Returns process

How a warranty claim & RMA works

From claim to resolution — acknowledged within one business day.

  1. Submit a claim

    Send the product model, serial number, purchase or commissioning date and a description of the fault.

  2. We confirm warranty status

    Our team checks coverage against your order and confirms whether the issue falls within warranty terms.

  3. RMA issued

    For valid claims we issue a return authorization (RMA) with clear instructions for return or on-site handling.

  4. Repair, replace or return

    We repair, replace or credit per the warranty terms — coordinating spare parts or a field visit where needed.

  5. Resolution & follow-up

    We close the case, confirm the equipment is back in service and log it for your ongoing lifecycle record.

Start a warranty claim

Tell us about the equipment

Include the model, serial number, purchase or commissioning date and the fault. We confirm warranty status within one business day.

Your details

By submitting you agree to our privacy policy. Our support team replies within one business day.

FAQ

Warranty & returns questions

What warranty does Entogo provide?
Every Entogo product carries a minimum 36-month manufacturer warranty — well beyond the one-to-two-year warranty standard across the industry. Coverage is allocated per product and extends further on major power equipment — up to 10 years on transformers and distribution or switchgear cabinets. Exact term, coverage and the start point (delivery or commissioning) are confirmed per contract.
How do I make a warranty claim?
Use the form below with the product model, serial number, purchase or commissioning date and a description of the fault. We confirm warranty status and, for valid claims, issue a return authorization (RMA) or arrange a repair or replacement.
What happens if the product is out of warranty?
We still help. Out-of-warranty equipment is supported through paid repair, spare parts and maintenance — quoted per project — so the equipment stays in service.
How long does a warranty claim take?
We acknowledge every claim within one business day and confirm warranty status quickly. Resolution time then depends on whether the fix is a remote setting, a shipped part or an on-site visit — we keep you updated at each step.

Need a part or a visit?

We can ship a replacement or coordinate service.

Maintenance & field service